This website is run by Iatro however the content is maintained by Palfrey Health Centre. We want as many people as possible to be able to use this website, and that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 400% without text spilling off the screen
• Navigate the website using just a keyboard
• Navigate the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Read More

We strongly support the NHS policy on zero tolerance

Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, phyisically or ina threatening manner, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

GPs working at Palfrey Health Centre 2016-17

GPs working at Palfrey Health Centre 2017-18

GPs working at Palfrey Health Centre 2018-19

GPs working at Palfrey Health Centre 2019-20

GPs working at Palfrey Health Centre 2020-21

GPs working at Palfrey Health Centre 2021-22

Complaints, Compliments and Concerns

If you have any concerns about the care you receive at our practice, in the first instance please contact us;

• ask to speak to the Practice Manager on 01922 627788
• or you can make an appointment with the Practice Manager
• write to us, send your written complaint to, Mr O Siddiq, Practice Manager, Palfrey Health Centre, 151 Wednesbury Road, Walsall, WS1 4JQ

We want to provide the best service possible and welcome any suggestions or comments you may have.

If you do not wish to complain direct to the practice in the first instance, you can contact NHS BCICB;

Complaint form:

Complaint Form :: Black Country ICB

Post;

Time2Talk
NHS Black Country Integrated Care Board (ICB) Civic Centre
St Peter’s Square
Wolverhampton
WV1 1SH

Website:

https://blackcountry.icb.nhs.uk/have-your-say/time-2-talk

If you are not satisfied with the response from the practice or NHS BCICB, you can also contact the Ombudsman;

Ombudsman,
Parliamentary and Health Service Ombudsman,
Millbank Tower
London
SW1P 4QP
Tel: 0345 015 4033

Website: www.ombudsman.org.uk

A large font practice complaints leaflet is also attached for your reference, and a BSL video explains how to make a complaint about NHS services.

Complaints leaflet

Walsall Talking Therapies is available as a support service for anyone who is experiencing symptoms of anxiety or depression. More information is available here. Referrals can be made by service users themselves or professionals working with them.
Barnardos BLACK COUNTRY FIRST STEP Counselling Service – A confidential service for children and young people who have been sexually abused, more information is available here
Aspire Free Mental Health Support for 14-25 year olds struggling to cope in life after lockdown. They provide free video therapy sessions to support with loss of routine, increased anxiety or stress at home. More information is available here

The Practice will be uploading your patient record details onto the national computerised system called Summary Care Record Commencing March 5th 2012.

Summary Care Records enable medical staff to have access to important medical information in emergency settings about your current medication, allergies and bad reactions to medicines.

If you would like further information, or want to opt-out, please speak to our Reception staff or visit:

 ​https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients

Opt Out form

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first, which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Signposting allows you to receive the right care, from the right person, when you need it. You can refer yourself to any of these services at any time.

Services in the Practice

Contact Us Online

Social Prescribers

Community Pharmacy Minor Ailments Service

First Contact Physiotherapist

Travel Vaccinations

Services in the Community

Living with Dementia patient information leaflet & local support services

Diabetes Resources

Bereavement Advice

​Carer Support

Palliative Care

​Outreach Support

Healthier You Be Well Walsall

Pharmacy First

My Smoke Free Like Walsall

Macmillan Cancer Support

Specsavers Audiology

Adult Social Care Walsall

Substance Misuse

Community Dental Service

Mental Health Wellbeing

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call or write to our practice manager.

EMIS Data Processing Changes

Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition, the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

·         Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.

·         Delivery services (for example if we were to arrange for delivery of any medicines to you).

·         Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details regarding specific third-party processors can be supplied on request.

National data opt-out service

You can choose how your confidential patient information is used for research and planning.

National data opt-out service guidance

One Health & Care is a confidential shared care record which is being launched for people registered with a GP in the Black Country and West Birmingham area.

Shared Care Fair Processing Campaign Poster

GMS / PMS Contractual Requirements

Data Protection Privacy Notice

Data Protection Privacy Notice Addendum

Statement of Intent Online Services

NHS Digital Notification Covid19

Control of Patient Information Covid19

Palfrey Health Centre is a Research Active Practice.

​We are always looking for ways to improve your care and where possible access new and novel treatments.

​We partner with NHS National Institute for Health and Care Research (NIHR) to help gather the information that helps save lives.

​If you could be suitable for a study, we may get in touch to let you know.

Together we can improve the lives of people with diabetes, cancer, dementia.

​If you rather we didn’t contact you please tell the practice team, and we’ll update your records.

Palfrey Health Centre is certified Research Ready by the Royal College of General Practitioners

​NIHR Clinical Research Network West Midlands

MIBOKO Study

The purpose of this study is to assess the usage of the Miboko devise by patients who are obese as an
aid to reduce weight, manage their health and reduce their risk of developing diabetes.

For more information Miboko Study

MAVIS Study

This study aims to understand women’s experiences of being offered vaccinations in pregnancy. Your participation could help improve women’s care and the equality of vaccination provision across England. It involves an anonymous online survey, or talking to a researcher about your experiences.

For more information MAVIS

LOLIPOP 100K study

The purpose of this study is to improve our understanding of the causes of heart disease, diabetes
and cancer, as well as many other important ‘chronic conditions’ such as asthma, visual impairment,
memory loss and obesity. We are trying to work out why some people, but not others, develop these
health problems

For more information LOLIPOP

MAGNIFY

It is believed that poor adherence to prescribed medications is high in patients with Chronic Obstructive Pulmonary Disease (COPD), this can be attributed to several factors, including forgetting to take medication, incorrect inhaler usage and perception of patient’s of their illness. NICE guidelines have noted the importance of supporting patients with their regular inhaler use as part of COPD management. Non-adherence to prescribed medications can lead to poor clinical outcomes for patients.

Electronic reminders and monitoring have been used in several disease conditions to improve medication adherence. MAGNIFY will enable GP practices to support regular inhaler use through a new technology. This technology includes a device which is attached to a bespoke inhaler. This device monitors inhalations and sends reminders to the user’s smartphone to take their daily dose. The study aims to determine whether the use of adherence support technology will improve outcomes in COPD patients with poor adherence to treatment.

For more information MAGNIFY