Walsall Talking Therapies is available as a support service for anyone who is experiencing symptoms of anxiety or depression. More information is available here. Referrals can be made by service users themselves or professionals working with them.
Barnardos BLACK COUNTRY FIRST STEP Counselling Service – A confidential service for children and young people who have been sexually abused, more information is available here
Aspire Free Mental Health Support for 14-25 year olds struggling to cope in life after lockdown. They provide free video therapy sessions to support with loss of routine, increased anxiety or stress at home. More information is available here

The Practice will be uploading your patient record details onto the national computerised system called Summary Care Record Commencing March 5th 2012.

Summary Care Records enable medical staff to have access to important medical information in emergency settings about your current medication, allergies and bad reactions to medicines.

If you would like further information, or want to opt-out, please speak to our Reception staff or visit:

 ​https://digital.nhs.uk/services/summary-care-records-scr/summary-care-records-scr-information-for-patients

Opt Out form

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first, which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Signposting allows you to receive the right care, from the right person, when you need it. You can refer yourself to any of these services at any time.

Services in the Practice

Contact Us Online

Social Prescribers

Community Pharmacy Minor Ailments Service

First Contact Physiotherapist

Travel Vaccinations

Services in the Community

Living with Dementia patient information leaflet & local support services

Diabetes Resources

Bereavement Advice

​Carer Support

Palliative Care

​Outreach Support

Healthier You Be Well Walsall

Pharmacy First

My Smoke Free Like Walsall

Macmillan Cancer Support

Specsavers Audiology

Adult Social Care Walsall

Substance Misuse

Community Dental Service

Mental Health Wellbeing

We respect your right to privacy and keep all your health information confidential and secure.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

You have a right to know what information we hold about you. If you would like to see your records, please call or write to our practice manager.

EMIS Data Processing Changes

Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition, the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

·         Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.

·         Delivery services (for example if we were to arrange for delivery of any medicines to you).

·         Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details regarding specific third-party processors can be supplied on request.

National data opt-out service

You can choose how your confidential patient information is used for research and planning.

National data opt-out service guidance

One Health & Care is a confidential shared care record which is being launched for people registered with a GP in the Black Country and West Birmingham area.

Shared Care Fair Processing Campaign Poster

GMS / PMS Contractual Requirements

Data Protection Privacy Notice

Data Protection Privacy Notice Addendum

Statement of Intent Online Services

NHS Digital Notification Covid19

Control of Patient Information Covid19

Palfrey Health Centre is a Research Active Practice.

​We are always looking for ways to improve your care and where possible access new and novel treatments.

​We partner with NHS National Institute for Health and Care Research (NIHR) to help gather the information that helps save lives.

​If you could be suitable for a study, we may get in touch to let you know.

Together we can improve the lives of people with diabetes, cancer, dementia.

​If you rather we didn’t contact you please tell the practice team, and we’ll update your records.

Palfrey Health Centre is certified Research Ready by the Royal College of General Practitioners

​NIHR Clinical Research Network West Midlands

MIBOKO Study

The purpose of this study is to assess the usage of the Miboko devise by patients who are obese as an
aid to reduce weight, manage their health and reduce their risk of developing diabetes.

For more information Miboko Study

MAVIS Study

This study aims to understand women’s experiences of being offered vaccinations in pregnancy. Your participation could help improve women’s care and the equality of vaccination provision across England. It involves an anonymous online survey, or talking to a researcher about your experiences.

For more information MAVIS

LOLIPOP 100K study

The purpose of this study is to improve our understanding of the causes of heart disease, diabetes
and cancer, as well as many other important ‘chronic conditions’ such as asthma, visual impairment,
memory loss and obesity. We are trying to work out why some people, but not others, develop these
health problems

For more information LOLIPOP

MAGNIFY

It is believed that poor adherence to prescribed medications is high in patients with Chronic Obstructive Pulmonary Disease (COPD), this can be attributed to several factors, including forgetting to take medication, incorrect inhaler usage and perception of patient’s of their illness. NICE guidelines have noted the importance of supporting patients with their regular inhaler use as part of COPD management. Non-adherence to prescribed medications can lead to poor clinical outcomes for patients.

Electronic reminders and monitoring have been used in several disease conditions to improve medication adherence. MAGNIFY will enable GP practices to support regular inhaler use through a new technology. This technology includes a device which is attached to a bespoke inhaler. This device monitors inhalations and sends reminders to the user’s smartphone to take their daily dose. The study aims to determine whether the use of adherence support technology will improve outcomes in COPD patients with poor adherence to treatment.

For more information MAGNIFY

Palfrey Health Centre Patient Participation Group (PPG)

The Patient Participation Group is up and running with over 10 members in the group. The PPG will meet periodically to discuss ways on how the practice can make the patient experience better. We have also successfully elected a Chairperson and Secretary who will support the running of the group.

The practice and PPG will endeavour to recruit a membership that is representative of it patient population demographics.

We are committed to working in partnership with our patients to provide the best possible care. It’s really important to us that you get involved and give active feedback to develop our services that are responsive and relevant to patients needs.

​Join us at the next PPG!

Patient Feedback

The PPG will utilise the current suggestion box in the reception area. This can be used anonymously if you wish to make suggestions (we cannot have medical advice requests).

Terms of Reference

Palfrey HC PFG

Meeting Minutes

PPG agenda Nov 2023

Friends and Family

FFT Palfrey Data Jan 2015 – 2020

FFT Palfrey Data Jan 2023 – 2023

FFT Palfrey Data Sheet 2023

FFT Palfrey Data Sheet 2024

Internal Survey

GP Practice Survey 2023

GP Practice Survey 2024

Reports

GPAQ Review 2023

Patient Questionnaire Survey Action Plan 2024

Social Prescribing helps people access non-clinical services, advice, information, support and activities in the local community to improve their health and wellbeing.

We now have 2 social prescribers working within our team, and they are able to accept referrals for adults 18+ who would benefit from ‘health coaching’ and non clinical support. This may also include:

• Carers
• Those who are socially isolated
• History of mild to moderate mental health conditions that interfere with daily function
• Those with long term conditions who are not responding well to medical interventions
• Those who have the capacity to self-manage with community-based support
• Those attending GP surgeries for non-medical reason
• Chronic pain patients

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

What is confidential patient information?

Confidential patient information identifies you and says something about your health, care or treatment. Information that only identifies you, like your name and address, is not considered confidential patient information.

You have a choice

If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Your right to opt out

You can choose not to have anything that could identify you shared beyond your GP practice (Type 1 objection). You can also choose for the NHSD not to share information it collects from all health providers any further (previously known as Type 2 objection, now National Data Opt-out).

If you have previously told your GP practice that you don’t want the NHSD to share your personal confidential information for purposes other than your own care and treatment, your opt-out will have been implemented by the NHSD from July 31 2022. It will remain in place unless you change it.

You can find more information about how the HSCIC handles your information and choices and how it manages your opt-out on the HSCIC website www.hscic.gov.uk/yourinfo

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.

Other ways to make a choice

You can also make or change a choice for:

• yourself by using the NHS app, phone, email or post
• someone else (either a child under 13 or someone you can legally make decisions for) by email or post