Patient Participation Group

Palfrey Health Centre Patient Participation Group (PPG)

The Patient Participation Group is up and running with over 10 members in the group. The PPG will meet periodically to discuss ways on how the practice can make the patient experience better. We have also successfully elected a Chairperson and Secretary who will support the running of the group.

The practice and PPG will endeavour to recruit a membership that is representative of it patient population demographics.

We are committed to working in partnership with our patients to provide the best possible care. It’s really important to us that you get involved and give active feedback to develop our services that are responsive and relevant to patients needs.

​Join us at the next PPG!

Patient Feedback

The PPG will utilise the current suggestion box in the reception area. This can be used anonymously if you wish to make suggestions (we cannot have medical advice requests).

Terms of Reference

Palfrey HC PFG

Meeting Minutes

PPG agenda Nov 2023

 

Friends and Family

FFT Palfrey Data Jan 2015 – 2020

FFT Palfrey Data Jan 2023 – 2023

FFT Palfrey Data Sheet 2023

FFT Palfrey Data Sheet 2024

 

Internal Survey

GP Practice Survey 2023

GP Practice Survey 2024

 

Reports

GPAQ Review 2023

Patient Questionnaire Survey Action Plan 2024

Social Prescriber Service

Social Prescribing helps people access non-clinical services, advice, information, support and activities in the local community to improve their health and wellbeing.

We now have 2 social prescribers working within our team, and they are able to accept referrals for adults 18+ who would benefit from ‘health coaching’ and non clinical support. This may also include:

  • Carers
  • Those who are socially isolated
  • History of mild to moderate mental health conditions that interfere with daily function
  • Those with long term conditions who are not responding well to medical interventions
  • Those who have the capacity to self-manage with community-based support
  • Those attending GP surgeries for non-medical reason
  • Chronic pain patients

National Data Opt Out

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

What is confidential patient information?

Confidential patient information identifies you and says something about your health, care or treatment. Information that only identifies you, like your name and address, is not considered confidential patient information.

You have a choice

If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Your right to opt out

You can choose not to have anything that could identify you shared beyond your GP practice (Type 1 objection). You can also choose for the NHSD not to share information it collects from all health providers any further (previously known as Type 2 objection, now National Data Opt-out).

If you have previously told your GP practice that you don’t want the NHSD to share your personal confidential information for purposes other than your own care and treatment, your opt-out will have been implemented by the NHSD from July 31 2022. It will remain in place unless you change it.

You can find more information about how the HSCIC handles your information and choices and how it manages your opt-out on the HSCIC website www.hscic.gov.uk/yourinfo

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.

Other ways to make a choice

You can also make or change a choice for:

  • yourself by using the NHS app, phone, email or post
  • someone else (either a child under 13 or someone you can legally make decisions for) by email or post

Covid 19 Multi-Lingual Guidance

English – Coronavirus (Covid19) Guidance  ARABIC – اللغة العربية –
النشرة الإخبارية لفيروس كورو(Covid19)
বোাংলো/ BENGALI –
কররোনোভোইরোস(Covid19)-এর জনয ননরদেশ
Български/ BULGARIAN –
Коронавирус (Covid19) Препоръки
ကိုရိုနာဗိုင်း် ရပ် (Covid19) လမ််းညွှန်
မြန်ြာစာ / BURMESE
CESKY / CZECH –
Coronavirus (Covid19) Rada
زبان دري / DARI –
رهنمایي در مورد وایرس کرونا Coronavirus(Covid19)
EESTI/ ESTONIAN –
Koroonaviirus (Covid-19) juhend
FARSI /فارسی –
راهنمای کرونا ویروس(Covid19)
PILIPINO / FILIPINO –
Gabay Ng Coronavirus (Covid19)
Français/ FRENCH –
Coronavirus (Covid 19) Conseils
DEUTSCH / GERMAN –
Coronavirus (Covid19) Richtlinien
NEDERLANDS / DUTCH –
Richtlijn coronavirus (Covid-19)
SUOMI / FINNISH –
Ohjeet koronavirustaudin (COVID-19) varalle
EΛΛΗΝΙΚΑ / GREEK –
Coronavirus (Covid19) Guidance
ગુજરાતી / GUJARATI –
કોરોના વાયરસ (Covid 19) માગર્ દર્શન ક ગાઈડન્સ
HAUSA –
Jagorar kwayar cutan Korona (Kovid19)
ह िंदी/ HINDI –
कोरोनावायरस (Covid19) मार्गदर्गन
Magyar/Hungarian
Koronavírus (Covid19) Tájékoztató
BAHASA INDONESIA / INDONESIAN –
Panduan terkait Virus Corona (COVID-19)
ITALIANO / ITALIAN –
Guida al contagio da Coronavirus (Covid19)
KURDISH SORANI –

LATVISKI \ LATVIAN –
Koronavīrusa (Covid19) norādes
LIETUVIŲ KALBA / LITHUANIAN
Koronaviruso (COVID19) rekomendacijos
മലയാളം / MALAYALAM –
െകാേറാണ ൈവറസ് (Covid19) മാർഗ്ഗനിർേദ്ദശം
简体中文/MANDARIN –
新冠状病毒(即Covid-19)指南
नेपाली / NEPALI
कोरोना वायरस सम्बन्ध (Covid 19)मार्गदर्शन
OROMO –
Qajeelfama Vaayirassi Koronna (Covid19)
PASHTO/ژبه پښت –

Jezyk Polski / Polish –
Wskazowki (Covid19)
Português/ PORTUGUESE –
Coronavírus (Covid19) Guia
[ਪੰਜਾਬੀ] / PUNJABI –
ੋਰੋਨਾ ਵਾਇਰਸ (Covid-19 ) ਮਾਰਗਦਰਸ਼ਨ
Română/ ROMANIAN –
Coronavirus (Covid19)
Русский / RUSSIAN –
Коронавирус (Covid – 19) Инструкция
SLOVENČINA / SLOVAK –
Coronavirus (Covid19) Poučenie
Soomaali/SOMALI –
Hagaha koroonafayras (Covid19)
Español/ SPANISH –
Guía sobre la enfermedad por coronavirus (Covid19)
Türkçe/TURKISH –
Koronavirüs (Covid19) Rehberi

​Patient Health Advice

The practice is regularly approached by patients seeking information regarding the following common ailments and medications. Please select the medical condition in order to produce an advice leaflet.

Please refer to local pharmacy tab for more information.

Coughs & Colds
Hayfever
Pain
Piles
Paracetamol & Ibuprofen
Vitamin D

Named GP

Named accountable GP for all patients

The practice is required to allocate all patients a named and accountable GP at Palfrey Health Centre.

Individual patients will be informed of their named accountable GP at the earliest available opportunity.

All patients over 75 years of age have been nominated Dr S Siddiq as their GP.

All patients under 75 years of age have been nominated Dr A Ahmed as their GP.

Where patient’s express a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.

Having a named GP does not prevent you from seeing any other doctor at the practice. Your named GP will not be available at all times, and if your needs are urgent, you may instead discuss them with an alternate GP.

Equal Opportunity

The Equality Act 2010 offers individuals stronger protection against discrimination and the expectation that public services must treat everyone with dignity and respect.

The Practice:

  • Will ensure that all visitors are treated with dignity and respect and in line with the Practice dignity and respect policy.
  • Will promote equality of opportunity between men and women
  • Will not tolerate any discrimination against, or harassment of, any visitor for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
  • Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

Procedure for Patients to follow: 

Discrimination by the Practice against you

If you feel discriminated against:

  • You should bring the matter to the attention of Mr O Siddiq (Practice Manager).
  • Mr O Siddiq will investigate the matter thoroughly and confidentially within 10 working days.
  • Mr O Siddiq will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 10 working days.If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.

Discrimination against the Practice’s staff

The Practice will not tolerate any form of discrimination or harassment of its staff by any visitor.

Any visitor, who expresses any form of discrimination against, or harassment of, any member of the Practice staff, will be required to leave the Practice’s premises forthwith.

If the visitor is a patient, s/he may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.