Practice Charter

As a patient what you should expect from us:

  • Your right to privacy and that the strict rules on confidentiality surrounding your medical and personal details be maintained at all times.
  • To be dealt with in a respectful and efficient manner at all times.
  • To have, within a reasonable timescale, a full and clear explanation (by a clinician in the practice) on matters concerning your health and your medical treatment if you so request.
  • You have the right to see your medical records subject to the limitations of the law.
  • To be notified of changes concerning the day to day functioning of the practice by the practice leaflet.
  • Your repeat prescription will be ready for collection within 48 hours of your request.
  • Your suggestions and comments about the service we offer will be considered sympathetically and any complaint dealt with quickly and in accordance with the practice protocol.


As a practice what we expect from you as a patient:

  • That you adhere to practice policy regarding the making and keeping of appointments.
  • That you are on time for your appointment.
  • That if circumstances prevent you attending for your appointment, you notify the reception office as soon as possible.
  • Only request an emergency appointment or home visit if appropriate.
  • GP’s and staff are treated with respect (Our GP’s operate a Zero Tolerance Policy regarding violent or abusive behaviour).
  • You advise the receptionist of any change of address/telephone numbers.