Complaints

Complaints, Compliments and Concerns

If you have any concerns about the care you receive at our practice please ask to speak to the Practice Manager on 01922 627788, or you can make an appointment with the Practice Manager.

A large font complaints leaflet is attached, and a BSL video explains how to make a complaint about NHS services.

Complaints leaflet

 

 

If you do not wish to complain direct to the practice contact in the first instance NHS BCICB, if you are not happy with their response you can contact the Ombudsman. Please see contact details below.

Complaints Team
Time2Talk
NHS Black Country Integrated Care Board (ICB) Civic Centre
St Peter’s Square
Wolverhampton
WV1 1SH
Tel: 0300 0120 281

email: [email protected]

 

Ombudsman,
Parliamentary and Health Service Ombudsman,
Millbank Tower
London
SW1P 4QP
Tel: 0345 015 4033

Website: www.ombudsman.org.uk

We want to provide the best service possible and welcome any suggestions or comments you may have.