Complaints

Palfrey Health Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.  You can speak to the practice manager or write to us.

We aim to address concerns promptly and in the majority of cases concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish you can write to the complaints team at NHS England:

Complaints Team
NHS England
PO Box 16738
Redditch
B97 9PT

The Complaints Team also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems. They can also help if you have queries about the care you receive.

To speak to a PALS representative, ring 0300 311 2233.