Complaints, Compliments and Concerns
If you have any concerns about the care you receive at our practice, in the first instance please contact us;
- ask to speak to the Practice Manager on 01922 627788
- or you can make an appointment with the Practice Manager
- write to us, send your written complaint to, Mr O Siddiq, Practice Manager, Palfrey Health Centre, 151 Wednesbury Road, Walsall, WS1 4JQ
We want to provide the best service possible and welcome any suggestions or comments you may have.
If you do not wish to complain direct to the practice in the first instance, you can contact NHS BCICB;
Complaint form:
Complaint Form :: Black Country ICB
Post;
Time2Talk
NHS Black Country Integrated Care Board (ICB) Civic Centre
St Peter’s Square
Wolverhampton
WV1 1SH
Website:
https://blackcountry.icb.nhs.uk/have-your-say/time-2-talk
If you are not satisfied with the response from the practice or NHS BCICB, you can also contact the Ombudsman;
Ombudsman,
Parliamentary and Health Service Ombudsman,
Millbank Tower
London
SW1P 4QP
Tel: 0345 015 4033
Website: www.ombudsman.org.uk
A large font practice complaints leaflet is also attached for your reference, and a BSL video explains how to make a complaint about NHS services.
Complaints leaflet