How to make a GP/Nurse appointment
Appointment may be made in person, by telephone or online.
Non-urgent advice: Appointments Notice
Please note, during the Coronavirus pandemic most appointments will be telephone or video consultations, you will not need to visit the practice. Online appointments in the first instance will be screened, you will be called by a nurse.
Non urgent appointments
Non urgent appointments with a GP, nurse practitioner or the practice nurse are available up to 1 week in advance. Patients can call our reception staff at the times indicated below to arrange a routine appointment, or alternatively the reception desk can be visited during the day. Patients are advised that appointment availability may be limited and is provided on a first come first served basis.
Cancelling an appointment
Appointments can be cancelled by visiting us at reception, by telephone 01922 627788, or online. You can also send a text message including your name, address and date of appointment to 07855473260. Please give at least 1 hour notice before cancelling an appointment.
Telephone call appointments
If you feel you need to be seen urgently please inform the reception staff and they will put you through to a GP who can discuss your problems with you and arrange an appropriate appointment. You can also call to speak to the doctor to discuss queries and test results.
A GP is available to take telephone calls weekdays:
Requesting a Home Visit
Requests for visits must be made before 10am and at the latest 12noon.
Visiting will normally take place after morning surgery. Please only request home visits if you are incapable of attending the surgery. Whenever possible, try and come into the surgery as facilities here are far better for examination and treatment. It helps us to judge the urgency of the call if you describe the symptoms. The receptionists are trained to deal with your call so do expect to be asked. All information is confidential. The doctor may telephone prior to, or instead of, visiting. Visits requested later in the day that are for the housebound, but are not urgent, will not be seen that day. Ring early if you wish for a routine call if you are housebound.
Sick children will always be seen as soon as possible if brought into the surgery; it is not appropriate to wait for a visit. We rarely visit children at home as a responsible adult should be available to bring them to the surgery.
Our home visiting policy
Our home visiting policy is based on RCGP guidelines. You cannot insist that a GP visits you at home.
A GP will only visit you at home if they think that your medical condition requires it. A GP can also decide how urgently a visit is needed. Due to increasing demand GPs can no longer automatically visit any patient who requests a home visit. All visits must now be triaged and dealt with according to clinical need.
GPs are better able to assess patients in the surgery where they have access to specialist equipment, good lighting and examination facilities and therefore it is always the preferable site for any consultation.
GPs having to visit inappropriate house call patients are delayed from visiting those patients who are in genuine need of a visit and therefore this poses an unacceptable clinical risk.
GPs are not responsible for ensuring that a patient has financial means to attend the surgery nor that the patient chooses to register with a practice that is difficult for them to get to in bad weather or without a car.
GPs are not obliged to visit a patient if they have assessed the patient’s clinical need on the telephone and found them to be suitable for an alternative method of healthcare.
As long as the GP has provided a plan for a patient (which may be an appointment the same day, a future day, telephone advice or attendance at other healthcare site such as A&E, a message communicated via reception) then the partners of Palfrey Health Centre will support any such decision made.