GP Patient Survey 2024 - Palfrey Health Centre

The Palfrey Health Centre 2024 GP patient survey gives patients the opportunity to tell us and those commissioning services on their behalf of their experience using NHS services, and where improvements are needed. Please give us your feedback on the care and support you have received by completing the survey, its brief and anonymous.

Step 1 of 5

20%

GP practice services

Generally, how easy or difficult is it to contact your GP practice on the phone?

Very easy Optional

Fairly easy Optional

Neither easy nor difficult Optional

Fairly difficult Optional

Very difficult Optional

I haven’t tried Optional

Generally, how easy or difficult is it to contact your GP practice using their website?

Very easy Optional

Fairly easy Optional

Neither easy nor difficult Optional

Fairly difficult Optional

Very difficult Optional

I haven’t tried Optional

Generally, how easy or difficult is it to contact your GP practice using the NHS App?

Very easy Optional

Fairly easy Optional

Neither easy nor difficult Optional

Fairly difficult Optional

Very difficult Optional

I haven’t tried Optional

Overall, how helpful do you find the reception and administrative team at your GP practice?

Very helpful Optional

Fairly helpful Optional

Not very helpful Optional

Not at all helpful Optional

I don’t know Optional

How often do you get to see or speak to your preferred healthcare professional when you ask to?

Always or almost always Optional

A lot of the time Optional

Sometimes Optional

Never or almost never Optional

I haven’t tried Optional

Your last contact

Once you had contacted your GP practice, did you know what the next step in dealing with your request would be?

Yes Optional

No Optional

I was told to contact my practice again another day, as they couldn’t help that day Optional

I couldn’t contact my practice Optional

How soon after you contacted your GP practice did you know what the next step would be?

There and then Optional

Later on the same day Optional

The next day Optional

After two or more days Optional

I can’t remember Optional

Overall, how would you describe your experience of contacting your GP practice on this occasion?

Very good Optional

Fairly good Optional

Neither good nor poor Optional

Fairly poor Optional

Very poor Optional

Your last appointment

Were you offered the following choices?

A choice of time or day Optional

A choice of location (to see a healthcare professional in person) Optional

I was not offered these choices Optional

I didn’t need a choice Optional

I can’t remember Optional

Were you offered the following choices?

A choice of time or day Optional

A choice of location (to see a healthcare professional in person) Optional

I was not offered these choices Optional

I didn’t need a choice Optional

I can’t remember Optional

How do you feel about how long you waited for your appointment?

It was about right Optional

It took too long Optional

I don’t know Optional

During your last appointment, how good was the healthcare professional at listening to you?

Very good Optional

Fairly good Optional

Neither good nor poor Optional

Fairly poor Optional

Very poor Optional

I don’t know or it didn’t apply Optional

During your last appointment, how good was the healthcare professional at treating you with care and concern?

Very good Optional

Fairly good Optional

Neither good nor poor Optional

Fairly poor Optional

Very poor Optional

I don’t know or it didn’t apply Optional

During your last appointment, how good was the healthcare professional at considering your mental wellbeing?

Very good Optional

Fairly good Optional

Neither good nor poor Optional

Fairly poor Optional

Very poor Optional

I don’t know or it didn’t apply Optional

Did you feel that the healthcare professional had all the information they needed about you?

Yes, definitely Optional

Yes, to some extent Optional

No, not at all Optional

I don’t know or it didn’t apply Optional

Did you have confidence and trust in the healthcare professional you saw or spoke to?

Yes, definitely Optional

Yes, to some extent Optional

No, not at all Optional

I don’t know or it didn’t apply Optional

At your last appointment, were you involved as much as you wanted to be in decisions about your care and treatment?

Yes, definitely Optional

Yes, to some extent Optional

No, not at all Optional

I can’t remember or it didn’t apply Optional

Thinking about the reason for your last appointment, were your needs met?

Yes, definitely Optional

Yes, to some extent Optional

No, not at all Optional

I don’t know Optional

Your health

In the last 12 months, have you had enough support from local services or organisations to help you manage your conditions or illnesses?

Yes, definitely Optional

Yes, to some extent Optional

No Optional

I haven’t needed support Optional

I don’t know Optional

Overall experience

Very good Optional

Fairly good Optional

Neither good nor poor Optional

Fairly poor Optional

Very poor Optional