Pharmacy First Scheme

The practice runs a Pharmacy First Scheme. This allows patients to receive medication for certain minor ailments without having to see the doctor. The GP/nurse will be able to advise you appropriately.

The following service guides outline the help available from your local pharmacy

Pharmacy first scheme available at your pharmacy

Common conditions treatable by your pharmacy

Patient Health Advice

The practice is regularly approached by patients seeking information regarding the following common ailments and medications. Please select the medical condition in order to produce an advice leaflet.

Please refer to local pharmacy tab for more information.

Coughs & Colds
Hayfever
Pain
Piles
Paracetamol & Ibuprofen
Vitamin D

Named GP

Named accountable GP for all patients

The practice is required to allocate all patients a named and accountable GP at Palfrey Health Centre.

Individual patients will be informed of their named accountable GP at the earliest available opportunity.

All patients over 75 years of age have been nominated Dr S Siddiq as their GP.

All patients under 75 years of age have been nominated Dr A Ahmed as their GP.

Where patient’s express a preference as to which GP they have been assigned, the practice will make reasonable efforts to accommodate this request.

Having a named GP does not prevent you from seeing any other doctor at the practice. Your named GP will not be available at all times, and if your needs are urgent, you may instead discuss them with an alternate GP.

Equal Opportunity

The Equality Act 2010 offers individuals stronger protection against discrimination and the expectation that public services must treat everyone with dignity and respect.

The Practice:

Will ensure that all visitors are treated with dignity and respect and in line with the Practice dignity and respect policy.
Will promote equality of opportunity between men and women
Will not tolerate any discrimination against, or harassment of, any visitor for reason of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.
Will provide the same treatment and services (including the ability to register with the practice) to any visitor irrespective of sex, race, colour, religion, religious or philosophical belief, nationality, age, ethnic origin, marital status, civil partnership, disability, sexual orientation or gender re-assignment.

Procedure for Patients to follow:

Discrimination by the Practice against you

If you feel discriminated against:

You should bring the matter to the attention of Mr O Siddiq (Practice Manager).
Mr O Siddiq will investigate the matter thoroughly and confidentially within 10 working days.
Mr O Siddiq will establish the facts and decide whether discrimination has taken place and advise you of the outcome of the investigation within 10 working days.If you are not satisfied with the outcome, you should raise a formal complaint through the Practice’s Complaints Procedure.

Discrimination against the Practice’s staff

The Practice will not tolerate any form of discrimination or harassment of its staff by any visitor.

Any visitor, who expresses any form of discrimination against, or harassment of, any member of the Practice staff, will be required to leave the Practice’s premises forthwith.

If the visitor is a patient, s/he may be removed from the Practice’s list if any such behaviour occurs on more than one occasion.