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Other information
Complaints
Palfrey Health Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. You can speak to the practice manager or write to us.
We aim to address concerns promptly and in the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Walsall PCT
The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems. They can also help if you have queries about the care you receive.
To speak to a PALS representative, ring 01922 618358.
Patient Confidentiality
We respect your right to privacy and keep all your health information confidential and secure.
It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records, please call or write to our practice manager.
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