Patient Access
Routine Appointments
You can request a routine appointment in the next 7 days
- Submit an online request
Use the online form Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm to request an appointment. We will respond within 48 hours when we are open. We are open Monday to Thursday, 8.00am to 6.30pm, & Friday, 8.00am to 1.00pm.
- Phone
Phone us Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
- Visiting the surgery and speak with a receptionist
We are open Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
- Online services
Use the NHS app or Patient Access to book a screening appointment or vaccination.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Extended opening hours
- Extended hours appointments are available on a weekly basis, outside our normal opening times. Appointments can be booked by phone, in person or by submitting an online request.
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday)
- Submit an online request
Use the online form Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm to request an appointment. We will respond within 48 hours when we are open. We are open Monday to Thursday, 8.00am to 6.30pm, & Friday, 8.00am to 1.00pm.
- Phone
Phone us Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
- Visiting the surgery and speak with a receptionist
We are open Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Ournet extended access appointments evenings and weekends
- Appointments are available for patients who find it difficult to attend the surgery during our normal opening hours. Appointments are available on Weekdays from 6.30pm to 9.00pm, & Saturdays 9.00am to 5.00pm. Appointments will need to be booked in advance, by phone 01922 501999, in person at a Walsall Hub of your choice, or by submitting an accuRx request online to us.
Home visits
- If a patient is housebound or too ill they may be visited at home. The receptionist will ask for some details to allow the doctor or paramedic to assess the urgency of the call. Visits are shared between the doctors and paramedic service, so it may not be possible for you to be seen by the doctor of your choice.
- Please ring before 12.00pm to speak to a doctor to arrange this, or submit an online request.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you are unable to attend your appointment for any reason, or the health problem for which you booked your appointment has cleared up, please remember to cancel your appointment. You can cancel by visiting us at reception, by calling 01922 627788, or submit an online request.
If you are cancelling an appointment for another day, please cancel your appointment by:
- Submit an online request
We will respond when we are open. We are open Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
- Phone
If you can’t use accuRx or it is down, please phone the GP surgery, Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
- Visiting the surgery and speak with a receptionist
We are open Monday to Thursday, 8.00am to 6.30pm & Friday, 8.00am to 1.00pm.
DNA and missed appointments
The practice recommends patient’s to attend their booked appointments. When you get an appointment but no longer need it, please let us know so that appointment can be freed up and offered to others who are unwell. Every missed GP appointment cost the NHS an average of £42, in 2023. The practice DNA policy is to remove the registration of a patient when they miss more than three appointments in a year.
When we are closed
NHS 111
If you need medical help use NHS 111 online (111.nhs.uk), or call 111.
111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.
Enhanced Access Service
Our GP Surgery works in partnership with other local GP Surgeries to provide extra GP appointments in the evenings and weekends. This helps to make more appointments available for our patients if we are fully booked. It also helps provide flexibility for patients who may need to arrange an appointment in the evening or at weekends if we are not open.
Our team may offer you an appointment with the extended access service if you need an appointment before we can provide one. If you would prefer an evening or weekend appointment, please tell us when requesting an appointment, and we will try to arrange this where possible. You can also tell us if you prefer a telephone, video or face-to-face appointment.
Our extended access service is provided by the following GP surgeries. You can visit their website for details on how to get there if you are given a face-to-face appointment.
